Jazz Tops PTA QoS Survey 2026, Zong Leads in Voice Quality

Jazz Becomes Pakistan’s Top Mobile Network in PTA QoS Survey 2026

ISLAMABAD: Jazz has emerged as Pakistan’s best-performing mobile network in the Pakistan Telecommunication Authority (PTA) Independent Quality of Service (QoS) Survey for the first quarter of 2026, securing the highest overall ranking in 14 out of 18 surveyed cities.

Meanwhile, Zong achieved the leading position in voice service quality and shared the top ranking for 4G network coverage performance.

The PTA survey assessed the performance of Pakistan’s four major cellular operators — Jazz, Zong, Ufone, and Telenor — across 18 cities from January to March 2026 under the Cellular Mobile Network Quality of Service Regulations, 2021.

During the 75-day evaluation period, PTA teams covered nearly 2,705 kilometers, conducted more than 43,200 voice call and SMS tests, and collected hundreds of thousands of broadband samples to measure network coverage, voice quality, SMS reliability, internet speeds, latency, and website loading performance.

Jazz Leads Overall Network Rankings

According to the PTA report, Jazz secured the top overall position in the following cities:

• Islamabad
• Karachi West
• Ghazi
• Haripur
• Mailsi
• Sujawal
• Taunsa
• Pabbi Town
• Moro
• Swabi
• Rawalpindi
• Hub
• Hyderabad
• Pir Mahal

Zong achieved the highest overall ranking in Loralai, Malakwal, Sialkot, and Zhob, while Ufone secured first place only in Islamabad. Telenor did not achieve the overall top position in any surveyed city.

Across 216 key performance indicator (KPI) compliance checks, Jazz recorded the highest overall compliance rate of 95 percent, followed by Zong with 93 percent, Ufone with 89 percent, and Telenor with 78 percent.

Jazz Dominates Mobile Internet Speeds

Jazz delivered the strongest mobile broadband performance, recording the fastest download speeds in 13 out of 18 surveyed cities during PTA’s testing.

The company achieved the highest national average download speed of 33.96 Mbps, ahead of:

• Zong: 23.54 Mbps
• Ufone: 13.72 Mbps
• Telenor: 4.83 Mbps

However, Zong outperformed other operators in upload speeds, leading in 12 cities with an average upload speed of 22.55 Mbps.

Other operators recorded:

• Jazz: 20.47 Mbps
• Ufone: 12.85 Mbps
• Telenor: 3.33 Mbps

Jazz, Ufone, and Zong also achieved full compliance with webpage loading time standards, while Telenor failed to meet the required benchmarks in nine cities.

Zong Leads Voice Service Quality

Although Jazz secured the overall top position, Zong delivered the strongest voice network performance in the PTA assessment.

Zong ranked first in key voice quality indicators, including:

• Network accessibility
• Call setup success rate
• Call completion ratio
• Mean Opinion Score (MOS)

The operator recorded the highest MOS score of 3.9, along with a 99.3 percent call completion rate and a 99.2 percent call setup success rate.

Jazz ranked second in voice performance, followed by Telenor and Ufone.

For SMS services, Jazz secured the highest overall ranking, with Zong, Ufone, and Telenor following behind.

4G Coverage Performance

PTA’s findings showed strong 4G coverage across all operators, with Jazz, Zong, and Ufone achieving the highest compliance rankings.

In areas where networks switched from 4G to older 3G services, Zong remained the strongest performer, highlighting its continued performance in voice connectivity and nationwide coverage.

Telenor Records Weak Performance

The PTA report noted that Telenor remained behind competitors across several performance categories.

The authority excluded Telenor’s broadband test results from Swabi, Rawalpindi, Hub, Hyderabad, and Pir Mahal, stating that the operator’s equipment did not support the fixed-size measurement capability and third-party testing features required for standardized evaluation.

The latest QoS survey highlights the continued competition among Pakistan’s telecom operators as companies focus on improving internet speeds, coverage, and customer experience.